Privacy Policy

Last Updated: December 28, 2025

At 24 Hours Patient Care, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains our practices regarding your data.

1. Information Collection

We collect information you provide directly to us when you request caregiving services, fill out enquiry forms, or communicate with us via phone and WhatsApp.

• Name, phone number, and email address.
• Residential address for service deployment.
• Patient's medical history for better care coordination.

2. Usage of Data

Your data is strictly used to:

• Match you with the most suitable caregiver.
• Coordinate medical treatments and timings.
• Send service updates and emergency notifications.

3. Information Sharing

We do not sell or rent your data. Information is shared only with:

• Assigned caregivers for operational purposes.
• Emergency medical services if required.
• Legal authorities when mandatory by law.

4. Security

We implement hospital-grade security measures to protect your medical and personal records from unauthorized access.